Complaints Procedure

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FMC Marketing Limited is a Care Quality Commission (CQC) and Regulation registered company working with medical professionals, GMC registered doctors and UK-registered pharmacies.
FMC Marketing is committed to providing a high quality Internet healthcare service.
We recognise that there may be occasions when you may wish to complain about some aspect of the online service. If you feel you wish to raise an issue, or indeed make a complaint, we would kindly ask that you bring this to the attention of the FMC Marketing, Managing Director as soon as possible. This complaints procedure ensures that your complaint will be dealt with as quickly as possible.


Verbal Complaints
If you wish to speak to someone about an aspect of the FMC Marketing healthcare service, please try to do so as soon as possible on 0203 176 0021. Staff will make every effort to resolve your complaint as quickly as possible. If your concerns are not resolved to your satisfaction, you will be advised on the process to make a formal written complaint.


Written Complaints
All written complaints should be addressed to Mr Richard Adams (Complaints), Managing Director (CQC Registered Manager) at the address 69 Old Street, London EC1v 9HX. Please describe as fully as you can the nature of your complaint stating the following information:

  • what you are unhappy about, and
  • the date and time the incident took place.

Your complaint will be acknowledged in writing within two (2) working days of receiving the letter, unless a full reply can be sent to you within five (5) working days.
We will carry out a full investigation of the nature of your complaint in order to resolve the issue/s. You will receive a full written response within twenty (20) working days of the complaint being received.
If a full response cannot be given within twenty (20) working days of receiving your complaint, we will write to you to explain the reason for the delay and agree a further timescale. You will receive a full written response within five (5) days of a conclusion being reached.


Care Quality Commission
If you are still unhappy about the outcome of your complaint, you may wish to contact the Care Quality Commission, the organisation that regulates FMC Marketing as an independent healthcare provider. The address is: Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA (Tel: 03000 616161) Internet:
Please be assured that patients will never be discriminated against for making a complaint. FMC Marketing will deal with all complaints confidentially and following investigation, will consider making changes to the Internet healthcare service.
Updated 10th April 2017