Terms and Conditions
|IMPORTANT NOTICE TO USERS:
|[ Print this page ]
1. Terms & Conditions
1.2 Warranties by You
1.2.5 Your use of this Website and any purchase by you on this Website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.
1.2.6 In placing an order you confirm that you request that You are supplied with a UK language pack and confirm that this is your pack of choice and represents a safe option for you.
1.3 Warranties by Us
1.3.3 We warrant and undertake that we will respect your communication preferences and at a bare minimum we will message you through your log in area, text (when the Doctor or Staff require more information) and email (alert for message) you regarding current orders that are in process. This will include order receipts, any Doctor and Customer Service requests for information regarding the current order, and Aftercare message and email (alert for message) 14 days after your order has been dispatched.
2. Intellectual Property
4. Privacy Statement
4.2 In respect of the aforementioned 'sensitive personal data' by accepting this Agreement you grant us explicit consent to collect such data.
4.3 We will limit the collection and use of such information to the minimum required to deliver, develop and improve our services and other opportunities and the better administration of the Doctor's consultation. Our health regulator, the Care Quality Commission (CQC), may view your information during an inspection.
4.4 The personal data which we hold will be held securely in accordance with our internal security policy and the Act and the EU GDPR Directive.
4.5 To make sure your personal data remains confidential, we communicate these privacy guidelines to all of our employees.
4.6 This website may contain links to other websites. However, we do not share your personal information with those websites and are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Accordingly, this Privacy Statement and policy apply only to this website and not to linked websites.
5 Returns and Refunds
We cannot take back any unwanted medicines. We cannot guarantee the safety of the medications once they are outside our control. Therefore, we cannot take any medicines back and no refund will be provided. We can only provide refunds on parcels if the package is refused upon delivery and stays in the carrier'shands.
5.2 Damaged Items
5.3 Missing items
If the order is incomplete, you must contact us within 2 days.
5.4 Incorrect items
In order for us to investigate the error please contact us within two working days of receiving your delivery.
5.5 Changing Personal Details or Order Details
You can only change the order before the treatment/medicines have been sent by the pharmacy. Once the order has been confirmed (with the order confirmation message), we cannot guarantee that we can make any changes to that order.
We cannot issue a refund or a replacement order if you supply a wrong or incorrect address. Once the order has left the pharmacy, the address cannot be changed.
5.6 Returning Orders for Refunds
Your statutory rights are not affected
If you are unhappy with our service in any way, we would like to know. We will do everything we can to resolve your complaints to your satisfaction. Please contact our Customer Services Department at firstname.lastname@example.org or phone 0203 176 0022. For our full complaints procedure please click here.
7 Consumer rights
If the Doctor (a UK or EU-registered medical practitioner) prescribes a medication which you would like us to supply, under the UK Consumer Protection (Distance Selling) Regulation 2000, we are obliged to state the following:
Pharma.myonlinedoctor(FMC Marketing Limited)
8 Shipping & Postage
FMC Marketing Limited is not responsible for failure of third party companies to deliver medicines to the correct address or within any particular time or date. You are responsible for signing for packages containing medicines, but any signature provided by third parties at the delivery address given by yourself will be deemed to be receipt of the medicines and fulfilment of FMC Marketing Limited's obligations in dispensing that prescription.
FMC Marketing Ltd cannot ship to any country outside the EU. FMC Marketing Ltd can only ship to certain countries within the EU where it is legal to do so. Patients can contact the Pharma.myonlinedoctor customer service at email@example.com for the latest information regarding which EU countries FMC Marketing Ltd ship to.8.1 Delivery conditions imposed on our service by Royal Mail:
The maximum delivery time must have elapsed before a claim can be initiated.