Terms and Conditions

IMPORTANT NOTICE TO USERS: [ Print this page ]


1. Terms & Conditions


1.1.1 FMC Marketing Limited (t/a 'Pharma.MyonlineDoctor')('We/Us/Our') undertake to send the User ('You/Your'), for a free online consultation with a UK or EU-registered medical practitioner ('the Doctor') to deal with and treat your condition/problem.

1.1.2 Such consultation and treatment are subject to the terms and conditions of this agreement ('Agreement').

1.1.3 On completion of the consultation questionnaire you confirm you understand the risks and benefits of the available treatments and confirm your consent and agreement to proceed with the treatment.

1.1.4 Prescriptions are dispensed by and payment is taken by FMC Marketing Limited, a company incorporated in England and Wales with registered number 06925143 whose registered office is at Hampshire House, 204 Holly Road, Aldershot, GU12 4SE.


1.2 Warranties by You
1.2.1 You warrant and undertake to fill in the consultation questionnaire contained in this website truthfully and honestly, revealing and disclosing all relevant information truthfully to the best of your knowledge. You further warrant that you are not filling in the consultation questionnaire on behalf of another person unless that other person has given you full consent to do so.

1.2.2 This Agreement becomes immediately void if you answer any question untruthfully.

1.2.3 You give your consent for your prescription to be posted to you via registered post to the address registered by you as your "delivery address".

1.2.4 You give your consent that your prescription can be fulfilled by to the exclusion of all other pharmacies.

1.2.5 Your use of this Website and any purchase by you on this Website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.

1.2.6 In placing an order you confirm that you request that You are supplied with a UK language pack and confirm that this is your pack of choice and represents a safe option for you.


1.3 Warranties by Us
1.3.1 We warrant and undertake that your consultation questionnaire will only be viewed by the Doctor and his medical staff for the purpose of treating your condition/problem

1.3.2 We warrant and undertake that any prescription that the Doctor may issue or any medicine he may prescribe is only filled by UK-registered pharmacists.


1.3.3 We warrant and undertake that we will respect your communication preferences and at a bare minimum we will message you through your log in area, text (when the Doctor or Staff require more information) and email (alert for message) you regarding current orders that are in process. This will include order receipts, any Doctor and Customer Service requests for information regarding the current order, and Aftercare message and email (alert for message) 14 days after your order has been dispatched.


2. Intellectual Property


2.1 All material contained and presented on this website, including but not limited to text and graphics are our copyright or similar rights, unless otherwise expressly stated.

2.2 We reserve all rights and strictly forbid any unauthorised use or duplication. Any statutorily authorised rights to print or download are strictly limited for your sole personal use. No material, however, can be used for any commercial purpose whatsoever.

2.3 Any copies of the pages of this website which you save, by any means whatsoever can only be used for subsequent viewing purposes or to print extracts for personal use.

2.4 Unless otherwise expressly permitted in writing, you may not create a database in any form whatsoever of these webpages.


3. Disclaimers


3.1 We do not represent nor make any warranty in respect of the accuracy, reliability or continuous supply of any of the information on this website. The services and information contained on this website are only for general information and use and are not intended to address your particular requirements.

3.2 Any reliance you place upon any material on this website will be at your sole risk. We reserve the right in our sole discretion, but without any obligation, to make amendments or improvements to, or withdraw or correct any error or omission in any portion of the material without notice.

3.3 In particular, our services and information do not constitute any form of advice or recommendation by us and are not intended to be relied upon by you in making any specific medical or other decision. Appropriate independent medical advice should be obtained before making any such decision.

3.4 Our services and the materials on this website are provided on an "as is" basis, and we expressly disclaim any and all warranties (subject to clause 1.3 above), express or implied, to the extent permitted by applicable law.

3.5 To the fullest extent permitted by applicable laws, we hereby exclude liability for any claims, loss, demands or damages of any kind whatsoever with respect to our services, information and materials given by us including, without limitation, direct, indirect, incidental or consequential loss or damages, The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise.

3.6 Your visit to and use of this website and any dispute over liability is subject to these disclaimers and the laws of England and Wales.


4. Privacy Statement


4.1 Our administrative and customer service staff (employed by FMC Marketing Ltd) are committed to protecting and respecting your privacy and to using technology to enhance the online security. Before you use certain areas of this website we ask you to register on it by requiring you to enter your personal data, including 'sensitive personal data' as defined by the Data Protection Act I998 ('the Act') and the EU GDPR Directive. We will not release any personally identifying information obtained in this way to a third party other than our doctor(s) and pharmacy without your prior written consent. We will only use the information that we collect about you lawfully and in accordance with the Act and GDPR. We have determined that the lawful basis for obtaining your personal information is to obtain consent from you to pass your information to our admin, doctors and pharmacies. Consent is requested with each consultation and you are free to withdraw this consent at any time. Withdrawing consent will cancel any order in progress before it is dispatched from the pharmacy.


4.2 In respect of the aforementioned 'sensitive personal data' by accepting this Agreement you grant us explicit consent to collect such data.


4.3 We will limit the collection and use of such information to the minimum required to deliver, develop and improve our services and other opportunities and the better administration of the Doctor's consultation. Our health regulator, the Care Quality Commission (CQC), may view your information during an inspection.


4.4 The personal data which we hold will be held securely in accordance with our internal security policy and the Act and the EU GDPR Directive.


4.5 To make sure your personal data remains confidential, we communicate these privacy guidelines to all of our employees.


4.6 This website may contain links to other websites. However, we do not share your personal information with those websites and are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Accordingly, this Privacy Statement and policy apply only to this website and not to linked websites.


4.7 Your visit to and use of this website and any dispute over privacy is subject to this Statement of Privacy and the Act of England and Wales. For our full Privacy Policy please click here

4.8 This Statement is applicable only to information collected from you during your visit to this website. We will display a prominent notice on this website's home page whenever this Privacy Statement is updated or changed and you should check our Privacy Statement periodically. By choosing to continue usage of this website, you agree to the terms of this Privacy Statement.
4.9 FMC reserves the right to contact your GP in the event that our doctor has serious concerns about your health and wellbeing


5 Returns and Refunds


5.1 Returns
Medicines are exempt from the requirement to accept return under the Consumer Protection (Distance Selling) Regulation 2000 (UK) (as amended), and as such Pharma Myonline Doctor does not allow this as there is no way of guaranteeing the integrity of the medicines once they have been dispatched.

We cannot take back any unwanted medicines. We cannot guarantee the safety of the medications once they are outside our control. Therefore, we cannot take any medicines back and no refund will be provided. We can only provide refunds on parcels if the package is refused upon delivery and stays in the carrier'shands.

5.2 Damaged Items
Upon receipt of your delivery, please inspect the packaging for any visible signs of damage. If you feel that your goods have experienced a rough ride during transit and have arrived damaged, please e-mail our Customer Services Department at: info@myonlinedoctor.co.uk. Please provide full details including the nature of the problem, your name, order number and contact details. In order to carry out any investigations, please contact us within two working days of receiving your delivery.

5.3 Missing items
If upon opening your delivery, you find any items missing from your order, please check all packaging; due to the nature of our business some of our products are very small.
If you are certain an item is missing, please e-mail our Customer Services Department at: info@myonlinedoctor.co.uk. Please provide full details including the nature of the problem, your name and contact details. In order for us to locate your missing item, please contact us within two working days of receiving your delivery.

If the order is incomplete, you must contact us within 2 days.
If an order does not arrive, you must contact us within 2 months

5.4 Incorrect items
If we have sent you an incorrect item, please do not open this as we need to receive it back in the same condition as it was sent.
Please email our Customer Services Department at: info@myonlinedoctor.co.uk and provide full details including the nature of the problem, your name, order number and contact details.

In order for us to investigate the error please contact us within two working days of receiving your delivery.

5.5 Changing Personal Details or Order Details

You can only change the order before the treatment/medicines have been sent by the pharmacy. Once the order has been confirmed (with the order confirmation message), we cannot guarantee that we can make any changes to that order.

We cannot issue a refund or a replacement order if you supply a wrong or incorrect address. Once the order has left the pharmacy, the address cannot be changed.

5.6 Returning Orders for Refunds
If you have ordered the wrong treatment, we can only provide a refund if the parcel is refused upon delivery and remains in the hands of the carrier. If you order the wrong treatment/medicine by accident and receive the parcel, we cannot issue a refund as stipulated in 5.1 above.

Your statutory rights are not affected


6 Complaints


If you are unhappy with our service in any way, we would like to know. We will do everything we can to resolve your complaints to your satisfaction. Please contact our Customer Services Department at info@myonlinedoctor.co.uk or phone 0203 176 0022. For our full complaints procedure please click here.


7 Consumer rights


If the Doctor (a UK or EU-registered medical practitioner) prescribes a medication which you would like us to supply, under the UK Consumer Protection (Distance Selling) Regulation 2000, we are obliged to state the following:

7.1 Supplier/Agent*: Pharma.myonlinedoctor(FMC Marketing Limited)
69 Old Street
United Kingdom
Tel - +44 (0)203 176 0022
E-mail - info@myonlinedoctor.co.uk

7.2 Description of Medication
(subject to prescription requiring completion of the online consultation)

7.3 Emergency Procedure
In the case of an adverse reaction to a medication prescribed by our doctor, please contact doctor@myonlinedoctor.co.uk immediately or your GP without delay.

7.4 Price
(subject to prescription requiring completion of the online consultation)
If you have ordered the wrong treatment, we can only provide a refund if the parcel is refused upon delivery and remains in the hands of the carrier. If you order the wrong treatment/medicine by accident and receive the parcel, we cannot issue a refund as stipulated in 5.1 above.

7.5 Delivery cost
Charges for delivery may vary depending on your location and desired method of delivery and are indicated on the basket page as well as the final payment page.

7.6 Payment
We accept the following debit/credit cards Switch - MasterCard – Visa – Maestro UK – and American Express. You may also pay by postal order or by cheque if within the UK however, orders would not be dispatched until receipt and confirmation of payment.

* All prescribed medicines will be supplied and filled by a UK-registered pharmacist, pursuant to a prescription issued by a UK or EU-registered medical practitioner.


8 Shipping & Postage


FMC Marketing Limited is not responsible for failure of third party companies to deliver medicines to the correct address or within any particular time or date. You are responsible for signing for packages containing medicines, but any signature provided by third parties at the delivery address given by yourself will be deemed to be receipt of the medicines and fulfilment of FMC Marketing Limited's obligations in dispensing that prescription.

FMC Marketing Ltd cannot ship to any country outside the EU. FMC Marketing Ltd can only ship to certain countries within the EU where it is legal to do so. Patients can contact the Pharma.myonlinedoctor customer service at info@myonlinedoctor.co.uk for the latest information regarding which EU countries FMC Marketing Ltd ship to.

8.1 Delivery conditions imposed on our service by Royal Mail:
The maximum delivery time must have elapsed before a claim can be initiated.

Royal Mail
Recorded: UK 15 working days
Special Delivery: UK 5 working days
International: 21 working days
In order to process a claim, you may need to participate in the claims procedure by filling out a Royal Mail questionnaire. Please note that is a very simple questionnaire where the contents of the lost parcel will not be specified. If you fail to participate in the claims procedure, no refund or resend can be given as no claim can be made.

8.2 We will not send to a poste restante, casella postale international PO box, Packstation or similar destinations unless you accept that this will be at your own risk. In such situations, the resend/refund policy shall not apply.

8.3 Privacy:
All parcels are unmarked and there is no indication outside as to what is in the pack. However, you should be aware that the parcel can be received by anyone at the marked address. It is also possible that the parcel may be left with a neighbour (i.e. a person other than the named recipient) if the consignee is not available at the indicated address. This is up to the delivery man and the delivery company's discretion and thus out of our control.