Clinics
How to order
Placing your first order with Pharma Myonline Doctor is easy and totally secure. If you experience any problems, you can call our customer service team on 020 3176 0022 during normal office hours for assistance. We can also take your order over the phone if you prefer. Please find below a list of commonly asked questions relating to our ordering process.
If you have not been referred by a pharmacy: please complete the following steps:
If you have been referred by a pharmacy: Follow the same steps above skipping step 2.
Step 1 Click the 'Order Treatments' button at the top of this page and select "New Customer".
Step 2 Enter your postcode in the Pharmacy Finder to connect to your nearest local pharmacy.
Step 3 Select "Male" or "Female" to display suitable treatments.
Step 4 Select the treatment of your choice. If you need to change your order, you can do so by clicking on the green "Remove Item" link.
Step 5 Choose to either pick up from your pharmacy or have it delivered by post.
Step 6 Create online account with login and password details.
Step 7 Provide personal information and general medical details.
Step 8 Provide medical details specific to the treatment you are looking for.
Step 9 Make a "pre-authorised" payment by submitting your credit card details. We do not "clear" the payment until our doctor has authorised you for treatment. In the event that our doctor does not approve you for treatment, any payment you make will automatically be voided and no payment will appear on your bank or credit card statement.
If you have been referred by a pharmacy: Follow the same steps above skipping step 2.
Please complete the following steps:
Step 1 - Login to your account Click the "login" button at the top right hand corner of this page using your account user name (your email address) and your password. If you have forgotten your password, you can request an instant reminder to be sent to your email address.
Step 2 - Choose treatment Select the "Repeat last order" button to make an identical order to your last order; or the "Order Treatments" button if you wish to order something different. If you need to change your order, you can do so by clicking on the green "Remove Item" link.
Step 3 - Select delivery Choose to either pick up from your pharmacy or have it delivered by post.
Step 4 - Medical info Confirm your medical details are up to date and haven’t changed since your last order.
Step 5 - Payment Make a "pre-authorised" payment by submitting your credit card details.
We accept all major credit and debit cards, i.e. Visa, Visa Debit, Visa Electron, Mastercard, Switch, Solo, UK Maestro and American Express. If you do not own any of these cards, please contact our customer service team on 0208 762 0575 during normal office hours for assistance.
Yes. To pay by cheque or postal order, please call our customer service team on 020 3176 0022 during normal office hours for assistance.
If you place your order before your pharmacy's cut-off time between Monday and Friday, your prescription will be dispensed the same day.
Royal Mail Special Delivery guarantees next working day delivery (Mon-Fri) by 1pm.
Royal Mail Standard Delivery guarantees delivery within 3 working days. To find out the cut-off time for your pharmacy, please call us on 020 872 0575 for further assistance.
Royal Mail Special Delivery guarantees next working day delivery (Mon-Fri) by 1pm.
Royal Mail Standard Delivery guarantees delivery within 3 working days. To find out the cut-off time for your pharmacy, please call us on 020 872 0575 for further assistance.
Yes, due to the nature of the goods a signature will be required upon delivery. If you are unavailable to sign, the carrier will leave a calling card with details on how to retrieve your parcel.
You can have your order delivered to an address different to the billing address. The address that is stored in the system is the eventual delivery address. When you arrive at the payment page the delivery address will automatically fill the relevant fields. All you need to do is replace it with your billing address. This will not affect the delivery address.
We have made every effort to make sure that our system is secure. Your credit card details are not stored on the site. Our system has been verified as secure by Geo Trust. All card details and medical details are passed through our secure server. For further details about our security policy, please click here.
All of our products are genuine branded medicines carrying the original manufacturer's stickers and hallmarks. You can check your chosen pharmacy’s registration at The General Pharmaceutical Council by clicking on the GPhC online pharmacy kitemark. This is your guarantee that your treatments are genuine.
How do I know the doctor who has issued my prescription treatment is genuine?
The details of the prescribing doctor including their GMC number which you can check via the GMC’s website will be displayed after you have completed your order.
The details of the prescribing doctor including their GMC number which you can check via the GMC’s website will be displayed after you have completed your order.
Please contact our customer support team either by email or by calling us on 020 3176 0022 and we will help you track your order. Please note that you can obtain your order's tracking details from the 'My orders' section of the homepage. With these tracking details, you can contact the respective carrier you chose directly who should be able to locate your order.
The medicine will be dispatched discreetly packaged with no mention of the contents and a neutral returns address.
FMC Marketing Limited.
Medicines are exempt from the Distance Selling Regulations Act and can therefore not be taken back unless special circumstances apply. The main exception to this is where the packaging has not been opened or otherwise tampered with. In this event the item can be returned to our pharmacy for a full refund. Please refer to our terms and conditions page for our detailed returns and refunds policy.
Yes. Please call us on 020 3176 0022
and we will be happy to assist.
